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Migration vers Platform Equinix

FAQ service client

*L'expression « Equinix International Business Exchange™ (IBX®) » désigne les datacentres d'Equinix. Ceux-ci permettent d'accéder à des écosystèmes clés, où les plus importants réseaux, entreprises et partenaires commerciaux s'interconnectent non seulement les uns aux autres, mais aussi à plus de 1,600+ réseaux disponibles.

Planification de la migration

Les anciens sites Verizon suivants ont pris part à la première phase de migration le 14 août 2017 :

Implantation du siteCode du site VerizonCode Equinix IBX
Doral (Miami), FlorideMIA2MI6
Englewood, ColoradoDEN1DE2
Houston, TexasIAH1HO1
San Jose, CalifornieSJC2SV13
Santa Clara, CalifornieSJC3SV14, SV15, SV16, SV17
Torrance, CalifornieLAX1LA7

Tous les anciens sites Verizon restants ont pris part à la seconde phase de migration le 9 octobre 2017 :

Implantation du siteCode du site VerizonCode Equinix IBX
Billerica, MassachusettsBOS1BO2
Bogotá, ColombieBOG1BG1
Ashburn, VirginieIAD1DC13
Atlanta, GéorgieATL1AT4
Carteret, New JerseyEWR1NY11
Culpeper, VirginieIAD3CU1, CU2, CU3, CU4
Elmsford, New YorkLGA1NY13
Herndon, VirginieIAD2DC97
Irving, TexasDFW1DA9
Kent, WashingtonSEA1SE4
Manassas, VirginieIAD4DC14
Miami (NAP), FlorideMIA1MI1
Norcross, GéorgieATL2AT5
Piscataway, New JerseyEWR2NY12
Richardson (Alma), TexasDFW2DA10
São Paulo, BrésilGRU1SP4
Westmont, IllinoisORD1CH7

Assistance et service client

Contactez le centre de services mondial d'Equinix (GSD) 24 h/24, 7 j/7 et 365 j/an par téléphone ou par e-mail.

Téléphone

  États-Unis : +1.866.EQUINIX (+1.866.378.4649)
  Brésil : +55.0800.878.1202
  Colombie : +57.01.800.518.4298

  Service client Equinix

Développer tout

If my business situation has changed and I no longer require some of my existing services, how do I go about terminating my services?  

Will my Equinix Account Executive, Sales Engineer and Customer Success Manager (formerly Service Manager) team change as a result of this migration?  

What can I expect from my Customer Success Manager (CSM)?  

What is an onboarding session?  

What is the Equinix Customer Portal (ECP) and will I be provided user instructions?  

How can I get access to the Equinix Customer Portal (ECP)?  

When will I have access to the Equinix Customer Portal (ECP)?  

When will I receive my login details for the Equinix Customer Portal (ECP)?  

How do I manage my Access Control List (ACL) / User Profiles and Permissions?  

What products and services will be available on the Equinix Customer Portal?  

Who's the best Equinix resource to help me?  

Who can I contact to request new services, expand my space or discuss options to renew my contract?  

I have a question about the pricing of services. Who should I contact?  

I have feedback for Equinix. What should I do?  

If I only have Verizon references and naming conventions for my assets, how do I find my Equinix cage, cabinet and other serial numbers?  

How does the acquisition impact my in-progress project(s)?  

Centre de services mondial (GSD)

What is the Global Service Desk?  

What can I expect from the Global Service Desk (GSD)?  

What are the hours of operation for the Global Service Desk?  

I need urgent support in my IBX. What can I do?  

The Global Service Desk has informed me that my e-mail address is not registered. How can I be added to the list of authorized users?  

What is the purpose of the 4-digit PIN on ECP?  

I have sent an email but my request is urgent. What can I do?  

How do I open a ticket for a service-impacting issue?  

What types of notifications should I expect from Equinix?